Hamburger Union

Leicester Square, London W1

Not a good day for the chains. Hamburger Union has developed a pretty solid reputation, but it’s only as strong as their last customer experience, and today was a pretty poor experience all round. How any manager can think of getting away with grumpy and rude waitressing staff is beyond me, even if they rely on a casual and not repeat trade. It only needs one sour apple to turn the keg bad, and maybe that’s why there was a chronic inability to get orders right and a reluctance to apologise. In the world of burgers the difference between the well-dones and rares is a gulf and this branch gets struck off the quest for the Ultimate Burger for sure.

Burgers: 2/10
Chips & Dips: 2/10
Ambience: 2/10
Value: 2/10